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NOTALONE, INC.
PRIVACY POLICY
Effective: January 19, 2022
(Version 4.0)
This Privacy Policy explains how NOTALONE, INC. (“NOTALONE”, or “we”, “us” or “our”)
collects, uses and shares your personal information when you visit and access the NOTALONE
mobile app (the “NOTALONE APP”). References in the Privacy Policy to the NOTALONE APP,
along with information and services made available to you through the NOTALONE APP are
considered the “Services.”
NOTALONE’s mission is to help teenagers and young adults identify and manage emotional
needs and mental health issues. By their very nature, some of the Services will need to collect
“sensitive” or “special categories” of personal information, such as health-related information,
both physical and mental. Accordingly, we take special care to hold this personal information in
the strictest confidence and protect it from unauthorized access, disclosure or use by
NOTALONE or third parties. We are committed to full transparency in how we collect, use and
share your personal information. If you have any questions or concerns about your personal
information or this Privacy Policy, email us at support@notalone.app.
This Privacy Policy applies to personal information and other information we collect:
• On the NOTALONE APP.
• In emails, text, and other electronic messages between you and the NOTALONE APP.
• By your access to and use of the Services offered in the NOTALONE APP.
Please read this Privacy Policy carefully to understand our policies and practices regarding your
personal information and how we will treat it. By accessing or using the Services, you agree to
the terms and conditions described in the Privacy Policy. If you do not agree with these terms
and conditions, your choice is not to access and use our Services. By accessing or using the
Services, you agree to the terms and conditions described in the Privacy Policy. Please also
refer to our End User License Agreement regarding the terms of use for the operation of the
NOTALONE APP and the Services, into which this Privacy Policy is incorporated.
BE ADVISED: THE NOTALONE APP AND ASSOCIATED SERVICES DO NOT CONSTITUTE
MEDICAL ADVICE.
All contents of the NOTALONE APP and the Services, such as text, graphics, images, and other
material and information contained on the NOTALONE APP ("Content") are for informational
purposes only. The Content is not intended to be a substitute for professional medical advice,
diagnosis, or treatment. Always seek the advice of your physician or other qualified health provider
with any questions you may have regarding a medical or mental health condition. Never disregard
professional medical advice or delay in seeking it because of something you may have read in the
NOTALONE APP.
IF YOU THINK YOU MAY HAVE A MEDICAL EMERGENCY, CALL YOUR DOCTOR OR YOUR
LOCAL EMERGENCY NUMBER FOR IMMEDIATE MEDICAL ASSISTANCE.
NOTALONE does not recommend or endorse any specific tests, physicians, products, procedures,
opinions, or other information that may be mentioned on the NOTALONE APP. Any reliance on any
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information provided by NOTALONE, NOTALONE employees, others appearing on the
NOTALONE APP or Services at the invitation of NOTALONE, or other visitors to the NOTALONE
APP, is solely at your own risk.
Information Collected About You
To access some of our Services it is not necessary to provide your personal information, while other
Services require that you register with us, which includes providing certain personal information as
described in this Privacy Policy. Even if you do not register with or provide any personal
information, we collect information about your use of the NOTALONE APP and the Services. We
may also acquire certain information about our users on an anonymous and aggregate basis from
external sources to improve the functionality of the NOTALONE APP and the enhance the user
experience.
Information we collect automatically. Our servers may automatically record certain information
about how you when you access the NOTALONE APP or use certain Services. This
information may include your Internet Protocol (IP) address, device and browser type, operating
system, the pages or features of the NOTALONE APP or particular Service that you viewed and
the time spent on those pages or features or Service, the frequency with which you use access
the NOTALONE APP or Service, search terms, the links that you click on or use, and other
statistics. We collect this information in server logs and by using cookies and similar tracking
technologies to analyze trends, administer the NOTALONE APP or Services, track users’
movements across the NOTALONE APP or Services, and gather demographic information
about our user base as a whole.
We may also collect device-specific information when you install and use our NOTALONE APP,
including your device model, operating system information, advertising ID (which is a unique, user-
resettable identification number for advertising associated with a mobile device) and NOTALONE
APP version and usage information. If you opt in, we collect your location information provided by
your mobile device, which you may disable at any time through the device settings.
Social Media. When users connect to the NOTALONE APP from a social media platform, such
as Facebook, we collect the personal information you have provided to that social media
platform in accordance with its privacy practices, and we add the information to your registration
profile.
Downloading the NOTALAONE APP. When you download and install the NOTALONE APP onto
your mobile device, we assign a random number for the installation, but this number cannot be used
to identify you personally. We use this random number in a manner similar to our use of cookies as
described in this Privacy Policy. Unlike cookies, however, the random number cannot be removed
through settings. If you do not want us to use the random number for this purpose, please do not
use the NOTALONE APP. You do not need to register with NOTALONE to download the
NOTALONE APP. However, if you subsequently register with us, we with associate the
NOTALONE APP installation number with you.
Information you provide voluntarily. In order to access certain features of the NOTALONE APP
or some Services, it is necessary that you register with us. Registering requires that you
provide certain personal information, including name, email address, telephone number and
country of location. You may also be asked to provide certain basic physical, medical and
mental health information, as well as your age and gender. You can always terminate your
registration at any time and for any reason.
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Certain Services will request that you provide “sensitive” or “special categories” of personal
information, such as health-related information (physical and/or mental). At any point where this
type of information is needed for the requested Service, you will be advised of this need and
asked to provide your express consent.
Passwords. When you register to access the Services, you will be asked to provide a unique
log-in ID and password. You are responsible for taking reasonable precautions to protect your
login data. You should not share your password with anyone. NOTALONE cannot be held
responsible for breach that results from a lost or stolen login or password information.
Interactive Services. Some of the available Services are “Interactive” Services, meaning that
you may interact in real time with a medical, mental health or other professionals, who may ask
you to provide certain additional personal information to assist you, but which you are free to
decline to provide. Any information disclosed during these “Interactive” Services is held in the
strictest confidence. These professionals are bound by ethical, legal or other requirements to
maintain the confidentiality of this information. To appear on the NOTALONE APP and Services,
these professionals also agree to abide by this Privacy Policy and to maintain the confidentiality
of any user information they may be provided.
Geolocation: You may be asked to provide your geolocation information, which may be needed to
improve the operations of the NOTALONE APP. You may decline to provide this information.
Message Boards and Other Public Forums. The NOTALONE APP includes message boards and
other public forums where users can share information, connect with other users or where users can
post questions for experts to answer. We also offer online discussions moderated by healthcare
experts. These forums are open to the public and should not be considered private. Your use of
the messages boards and other public forums is governed by our End User License Agreement.
In addition, the NOTEALONE APP includes Peer Chat and Group Chat Services in which users
can interact directly with one another. Users need not identify themselves to participate;
however, per the applicable rules, users are required to maintain the strict confidentiality of
information that may be disclosed in these Services. These Services may also be monitored by
a moderator to facilitate the discussion and ensure compliance with the participation rules, and
who is similarly required to maintain the strict confidentiality any information disclosed by the
users.
Any information (including personal information) you share in any online message board or
other public forum is by its nature open to the public and is not private. Please carefully
consider before posting any personal information in any public forum. If you mistakenly
post personal information in our message board or other public forums and would like it
removed, you can send us an email to support@notalone.app to request that we remove it;
however, in some cases, be advised that we may not be able to remove your personal
information.
How Information Collected About You Is Used
Information about your use of the NOTALONE APP and Services may be used for the following
purposes:
• To provide, improve and create new Services.
• To respond to your inquiries and to send you administrative communications about your
registration, your activity using the Services.
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• To obtain your feedback about your experience using the Services.
• To advise you regarding new services, offers or promotions that may be of interest to you
based on your use of the Services, including news, announcements, reminders and
opportunities from NOTALONE.
• To statistically analyze trends and user behavior and activity including how frequently areas
of the NOTALONE APP are visited, how the Services are being used and how many
messages are received and opened.
• To protect our legitimate business interests.
• To detect and defend against fraud and other threats to the Services and our users.
• To identify and resolve problems with the Services.
• To conduct research and measurement activities, including those described below.
• To administer your registration.
With your consent, we may also use your personal information, such as an email address you
provided, to send you offers or promotions about other goods and services from us that may be
of interest to you. If you do not want us to use your personal information in this way, you can opt
out at any time and at no cost. How to opt out is described in the section below, “Your Choices
and Rights.” Be advised that you cannot opt out of transactional or administrative emails or texts,
such as regarding your registration status or Services you have accessed or requested. We do
not provide any personal information to third parties for their marketing purposes.
Automatic processing. Certain Services, such as “Kristi,” our “Virtual Friend”, uses machine-
logic algorithms to engage users and identify potential mental or emotional concerns they may
be facing, without human intervention. NOTALONE does not access or use this information for
any other purposes. This automatic processing does not implicate your legal rights, obligations
or status.
How We Share Your Information
We may disclose personal information that we collect or you provide as described in this Privacy
Policy:
• To fulfill the purpose for which you provided your personal information.
• To our subsidiaries and affiliates.
• To contractors, vendors, service providers, and other third parties we use to support our
business and who are bound by contractual obligations to keep personal information
confidential and use it only for the purposes for which we disclose it to them.
• To medical or mental health professionals that
• To a buyer or other successor in the event of a merger, divestiture, restructuring,
reorganization, dissolution, or other sale or transfer of some or all of NOTALONE’s assets,
including the lists of our users.
• For any other purpose disclosed by us when you provide your personal information.
• With your consent.
However, we reserve the right to disclose aggregated or anonymous information (i.e., information
that does not identify you) about our users without restriction. For example, we may share
aggregated or anonymous information with universities or colleges about their students’ uses of
the NOTALONE APP.
We do not disclose your email or any personal information to any third party for their
marketing purposes.
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We may also disclose your personal information:
• To comply with any court order, law, or legal process, including to respond to any
government or regulatory request.
• To enforce or apply our End User License Agreement and other agreements, including for
billing and collection purposes.
• If we believe disclosure is necessary or appropriate to protect the rights, property, or safety
of NOTALONE, our users, or others. This may include exchanging information with other
companies and organizations for the purposes of fraud protection and credit risk reduction.
We may also include social widgets on the NOTALONE APP, which enable you to interact with the
associated social media platforms. These widgets may collect browsing data which may be
received by the third party that provided the widget and are controlled by these third parties. You
may be able to manage your privacy preferences directly with the applicable social network
platform.
How Your Information is Secured and Retained
We have implemented reasonable and appropriate technical, physical and administrative measures
to protect the security of your personal information on our servers and systems. Be advised,
however, that the transmission of information via the internet or wireless communications
technologies is not completely secure. Although we do our best to protect your personal
information when you enter your personal information on the NOTALONE APP, for example by
encrypting the transmission of personal information or using SSL connections (SSL) technology,
we nonetheless cannot guarantee the security of your personal information transmitted to the
NOTALONE APP etc. Any transmission of personal information is at your own risk. We are not
responsible for circumvention of any privacy settings or security measures contained on the
NOTALONE APP and the Services.
We will retain your personal information as long as your registration is active or as needed to
provide you the requested Services. When you terminate your registration, we will take steps to
remove your personal information, but be aware that it is not technologically possible to remove
each and every record of the information you have provided from our servers. In addition, see the
section, “Your Choices and Rights”, below for more information on how you can update or remove
your personal information. We will also retain your personal information as necessary to comply with
legal obligations, resolve disputes, prevent fraud and enforce our agreements.
Your Choices and Rights
You can correct, update or review personal information you have previously submitted by going
back to the specific Service, logging-in with your registration information and making the desired
change. You can also update any personal information you have submitted by contacting us at
support@notalone.app.
If you have registered and desire to delete any of your registration information you have provided to
us from our systems, please contact us also at support@notalone.app. Upon your request, we will
delete your registration information from our active databases and where feasible from our back-up
media. You should be aware that it is not technologically possible to remove each and every record
of the information you have provided to us from our servers.
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When you sign up to receive email communications from us, you can choose to opt out from
receiving them at any time. You can unsubscribe from our emails by:
• Following the directions included at the bottom of the email by clicking on the “Unsubscribe”
link.
• Sending us an email at support@notalone.app requesting that you be removed from our
communications.
Be advised, however, that you cannot opt out of transactional or administrative emails, such
regarding your registration status or status of Services you have accessed or requested.
Links to Third Parties
The NOTALONE APP may contain links to other web sites and services. We do not control such
third-party web sites and services and are not responsible for their actions or privacy practices.
The existence of a link does not mean that we endorse or have vetted such third-party website
or service. You are encouraged to carefully review the policies and practices of every website
and service that you visit or use.
For Users Outside the United States
NOTALONE is located in the United States and the NOTALONE APP and Services are
maintained in the United States. Your personal and other information will be stored, processed
and accessed on servers located in the United States. If you are located outside the United
States, you understand and agree that NOTALONE may transfer, collect, use, disclose, and
otherwise process the personal information you provide in the United States as described in this
Privacy Policy. We also may transfer your information outside the United States to service
providers under contract with us with operations in other countries. By using the NOTALONE APP
and Services, you consent to such collection, storage and processing in the United States and
elsewhere, though the United States and other jurisdictions may not afford the same level of data
protection as considered adequate in your own country. We take reasonable steps to protect your
personal information. Note that your personal information may be available to the United States
government or its agencies under legal process in the United States.
Users in the European Economic Area (EEA), UK and Switzerland
For residents of the European Economic Area (EEA), UK and Switzerland, we advise that your
personal information will be transferred to and processed in the United States, which has data
protection laws that are different than those in your country and may not be as protective. The
United States has not sought or received a finding of “adequacy” from the European Union
under Article 45 of the General Data Protection Regulation (“GDPR”). Our legal basis for
collecting and using your personal information is to do so with your consent; where we need the
personal information for performance of a contract or requested service, or where the collection
and use is in our or another’s legitimate interests and not overridden by your data protection
interests or fundamental rights and freedoms. In some cases, we may also have a legal
obligation to collect the personal information in question. If we collected your personal
information with your consent, you may withdraw your consent at any time.
Residents of the EEA and Switzerland have the right to:
• Access your personal information;
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• Delete, or request deletion of, your personal information;
• Object to or restrict processing of your personal information;
• Request portability of your personal information;
• Complain to your local data protection authority at any time;
• Object to automated decision making; and
• Update your personal Data.
Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to
your withdrawal, nor will it affect processing of your personal information conducted in reliance on
lawful processing grounds other than consent.
If we ask you to provide personal information to us to comply with a legal requirement or enter
into a contract, we will inform you of this and let you know whether providing us with your personal
information is required and if not, the consequences of not sharing your personal data with us.
Similarly, if we collect and use your personal information in reliance on our or a third party's
legitimate interests and those interests are not already described above, we will let you know what
those legitimate interests are.
We endeavor to apply suitable safeguards to protect the privacy and security of your personal
information and to use it only consistent with your relationship with us and the practices
described in this Privacy Policy.
To withdraw consent or exercise these rights, please:
• Contact us via email at support@notalone.app; or
• Adjust your preferences through the Account preferences (if available).
Users in Canada
For users in Canada, we take appropriate steps to comply with applicable Canadian data
privacy requirements, including Canada’s Anti-Spam Legislation (CASL) and the Personal
Information Protection and Electronic Documents Act (PIPEDA). Note, however, personal
information stored or processed outside of Canada, including in the US or another foreign
country, may not be subject to the PIPEDA. In addition, personal information stored or
processed outside of Canada is subject to the laws of that other country and may be available to
the government of the country in which the personal information or the entity controlling it is
located pursuant to a lawful order in that jurisdiction. This Privacy Policy is intended to provide
the required notices regarding our collection and use of personal information, including transfer
to the United States.
Residents of Canada may request access to their personal information. To make a request,
please contact us via email at support@notalone.app.
Users in Australia
For users in Australia, the collection and processing of your personal information is governed by
the Australian Privacy Act of 1988 (“Privacy Act”) and the Australian Privacy Principles (“APPs”).
Be advised that:
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• Our service providers, if any, assume the same obligations, where relevant, under the
Privacy Act as apply to us.
• We will not use or disclose personal information to third parties for the purpose of our
direct marketing to you unless you have consented to receive direct marketing. You
may opt out of any marketing materials we send to you through the unsubscribe
mechanism or by contacting us directly. If you have requested not to receive further
direct marketing messages, we may continue to provide you with messages that are not
regarded as "direct marketing" under the Privacy Act or Spam Act, including changes to
our terms, system alerts, and other information related to your account.
• Our servers are located in the United States. In addition, we or our service providers
may use cloud technology to store or process personal information, which also may
result in the storage of data outside Australia.
• As an entity located outside Australia, we are not required to take steps to ensure we do
not breach the APPs, although the notices and actions regarding personal information
described in this Privacy Policy are intended to be generally consistent with the APPs.
• If you think the personal information we hold about you is inaccurate, out of date,
incomplete, irrelevant, or misleading, we will take reasonable steps, consistent with our
obligations under the Privacy Act, to correct that information upon your request. You
can contact us at as provided below.
• If you are unsatisfied with our response to a privacy matter, then you may file a
complaint with the Office of the Australian Information Commissioner (at
https://www.oaic.gov.au/privacy/privacy-complaints/).
Users in New Zealand
For users in New Zealand, we take appropriate steps to comply with the Privacy Act of 1993
and including the 12 Information Privacy Principles, as applicable. It is our intent that this
Privacy Policy provide the required notice regarding what personal information we collect, the
purposes for the collection, who is collecting it, and how it may be used and disclosed. In
accordance with Principles 6 and 7, you can request access to and correct your personal
information, among other rights. To do so, you can contact us via email at
support@notalone.app. If you have a question about how we process your personal information,
please contact us. If we are unable to resolve the issue, you may submit a complaint to the New
Zealand Privacy Commission at https://www.privacy.org.nz/your-rights/making-a-complaint/.
Users in South Africa
For users in South Africa, we take appropriate steps to comply with Protection of Personal
Information Act of 2013 (POPIA). This Privacy Policy is intended to provide the required notices
regarding the nature of the personal information being collected, the responsible party
(Notalone), the purpose of the collection and transfer to the United States. Under POPIA, users
in South Africa have the right to request that we correct or delete personal information that is
inaccurate, irrelevant or excessive. To make these requests, you can contact us via email at
support@notalone.app. Users in South African may also submit a complaint under POPIA to
the information regulator, InfoRegSA (https://justice.gov.za/inforeg/)
Do-Not-Track
The NOTALONE APP currently does not honor browser-based Do-Not-Track signals.
Children's Privacy
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We are committed to protecting the privacy of children. You should be aware that the NOTALONE
APP are not intended or designed to attract children under the age of 13. We do not knowingly
collect personally identifiable information from any person we actually know is a child under the age
of 13. If a child under the age of 13 has provided NOTALONE with their personal information,
we ask that their parent or guardian contact us as provided below to inform us of that fact. We
will use reasonable efforts to delete such information from our systems and servers.
Changes to This Privacy Policy
The Effective Date of the current version of the Privacy Policy is provided above. From time to
time we may modify this Privacy Policy. We will notify you of any material change by sending a
notice to the e-mail address you provided to us or by placing a prominent notice on the
NOTALONE APP. You can view the most recent version of the Privacy Policy at any time by
clicking the “Privacy Policy” link provided in the NOTALONE APP. Your continued use of the
NOTALONE APP or Services after any modification indicates your agreement to the new terms
and conditions.
Comments and Questions
If you have comments or questions about our Privacy Policy or your personal information, you
may email us at support@notalone.app.
NOTALONE, INC.
US Registered Office at:
3411 Silverside Road
Tatnall Building, Suite 104
Wilmington, DE 19810 USA
